Contact Information

Customers may contact KW Heritage Co. with questions about products, orders, shipping, returns, local pickup, local delivery, or store policies.

Business name: KW Heritage Co.
Location: Whitney, Texas, United States
Email: hello@kwheritageco.com
Website: kwheritageco.com

Customer Support

The fastest way to reach us is through our website contact form or by email at hello@kwheritageco.com.

When contacting us about an order, please include your name and order number.

Sell to Us Inquiries

To submit boots, belt buckles, hats, jewelry, leather goods, or other heritage items for consideration, please use our Sell to KW Heritage Co. submission page.

Please do not ship or deliver an item unless KW Heritage Co. has accepted it and provided instructions.

Local Pickup and Delivery

KW Heritage Co. is based in Whitney, Texas. Local pickup and delivery are available only when offered during checkout and arranged in advance.

We do not operate a public retail storefront. Pickup locations and instructions are provided directly to eligible customers after their orders are ready.

Response Times

We generally respond within 1–2 business days, Monday through Friday, excluding holidays.