Shipping policy

Shipping Policy

Last updated: July 20, 2026

Thank you for shopping with KW Heritage Co. This Shipping Policy explains our order-processing, shipping, local pickup, and local delivery practices.

Order Processing

Orders are generally processed within 2–4 business days after payment has been successfully received.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from carrier transit time.

Because many of our products are pre-owned, vintage, or one of a kind, we may perform a final condition and inventory check before shipment. We will contact you if an issue affecting your order is discovered.

Shipping Destinations

KW Heritage Co. currently ships to eligible addresses within the United States.

Available shipping methods and rates are displayed during checkout based on the delivery address, package size, package weight, order value, and available carrier services.

We do not currently offer international shipping.

Shipping Rates

Shipping charges are calculated or displayed during checkout before payment is submitted.

Eligible United States orders with a merchandise subtotal of $100 or more may qualify for free standard shipping. Certain destinations or services with shipping charges exceeding the promotional limit may be excluded.

The merchandise subtotal is calculated after applicable discounts and before taxes and shipping charges.

Free-shipping promotions may be changed, suspended, or discontinued for future orders.

Estimated Delivery Times

Estimated carrier transit times begin after the order has been processed and transferred to the shipping carrier.

Most domestic orders are expected to arrive within approximately 3–7 business days after shipment, depending on the destination and selected service.

Delivery dates are estimates and are not guaranteed. Delays may occur because of:

Carrier disruptions
Severe weather
Holidays
High shipping volume
Incorrect or incomplete addresses
Remote delivery locations
Circumstances outside our reasonable control

Expedited shipping affects carrier transit time only and does not necessarily shorten order-processing time unless otherwise agreed.

Order Tracking

When tracking is available, a shipping-confirmation email will be sent after the order has been fulfilled.

Tracking information may take up to 24 hours to begin displaying movement after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact hello@kwheritageco.com as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has been processed or shipped.

KW Heritage Co. is not responsible for delays caused by incomplete or inaccurate addresses supplied by the customer.

If an order is returned because of an incorrect address, failed delivery attempt, refusal, or failure to retrieve the package, the customer may be responsible for additional shipping charges before the order is sent again.

Local Pickup

Local pickup may be available for eligible orders near Whitney, Texas when displayed during checkout.

Customers will receive notification when the order is ready. Please do not travel to the pickup location until you have received confirmation and pickup instructions.

Local pickup is available by arrangement only. KW Heritage Co. does not currently operate a public retail storefront with unrestricted shopping hours.

Orders must generally be picked up by the person named on the order. Identification or order confirmation may be requested.

Local Delivery

Local delivery may be available for eligible addresses near Whitney, Texas. Available delivery options, distance limits, order requirements, and fees will be displayed during checkout.

This may include free delivery within the closest local zone and paid options such as Hometown Delivery for qualifying addresses farther away.

After the order is ready, we will contact the customer to coordinate an appropriate delivery time. The customer or another authorized adult should be available to receive the order unless another arrangement has been approved.

Delivery eligibility is determined by the delivery address entered during checkout. We reserve the right to decline or reschedule a delivery because of distance, weather, road conditions, scheduling limitations, safety concerns, or incorrect address information.

Lost or Delayed Packages

Please review the tracking information and check with household members, neighbors, apartment offices, or other individuals who may have accepted the package.

If tracking has not updated for several business days or the package appears lost, contact us at hello@kwheritageco.com. We will assist with reviewing the shipment and, when appropriate, opening a carrier inquiry or claim.

A replacement or refund will be determined after available carrier information and the circumstances of the shipment have been reviewed.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, please:

Verify the delivery address on the order.
Check all entrances and common delivery locations.
Ask household members, neighbors, or property-management personnel.
Allow one additional business day, because carriers occasionally scan packages before final delivery.
Contact the carrier and KW Heritage Co. if the package remains missing.

Claims involving packages marked delivered will be reviewed individually. A replacement or refund is not automatically guaranteed when carrier records confirm delivery to the address supplied with the order.

Damaged Shipments

Please inspect your order promptly after delivery.

If an item arrives damaged during shipment, contact hello@kwheritageco.com within three calendar days of delivery and include:

Your order number
A description of the damage
Photographs of the item
Photographs of the shipping box or mailer
Photographs of the packing materials
Photographs of the shipping label

Please retain the item and all original packaging until the claim has been reviewed. The carrier may require the packaging for inspection.

Do not discard, repair, alter, wear, or return a damaged item before receiving instructions from KW Heritage Co.

Multiple-Item Orders

Multiple items from the same order may be packaged together or shipped separately depending on their size, weight, protection requirements, and fulfillment status.

When an order is shipped in multiple packages, separate tracking information may be provided.